FAQs

Here, you’ll find answers to the most common questions about our printing and embroidery services. Whether you’re curious about our process, pricing, or how to place an order, we’ve got you covered. If you don’t see the information you need, feel free to contact us directly—we’re always here to help!

Use our online quote form. Our quote form asks all the questions that we need to give you a quote, and allows you to attach your artwork so we can be accurate with our pricing. Otherwise you can email us at info@redhotdesign.com.au and we will get back to you promptly.

The best way to check if your art is print quality for us is to print it out at the size you want it on the shirt. If it looks good on paper it should be good for us. For those who know graphics then vector (.eps) files are best. If you have a photo from a digital camera then generally look for an image around 1MB or bigger. We can work with a lot of images but there may be an art charge to make the file work.

You can attach the file using our quote form and send it in that way. If you come to Red Hot, bring your art on a USB drive. We really don’t like Word or Powerpoint files as they’re not graphic friendly. If you supply us with art or photos on paper there will be a scanning fee.

Please visit our suppliers page for more information.

We’re happy to provide samples for sizing etc. We do ask for credit card details as security should the garments not be returned in original condition.

Not always. We can advise you on this. Please note while all care will be taken in printing onto your garment/s, we may require additional garments for test prints and to allow for errors.

We charge $140 per hour +gst for design time. To save time (and money) please make your brief as comprehensive as possible. The more info we have the cheaper it is for us to resolve your design.

Digital is great for small quantities and customized shirts as there’s no print setup cost and no limit to colour. Screenprint is great for larger quantities and simpler, brighter images. Also works on a much broader range of materials and gets much cheaper with volume. Capable of special effects such as glitter, metallic, foil, bleach fluro colour and puff or high density. Setup costs for screen are a once only charge if the design is repeated in future.

If it’s a small print run with a full colour print, then it will be a digital print which is best on 100% cotton. If it’s a white shirt we have more options, including 100% polyester, Poly cotton blends, Cotton Elastane. For screenprinting and digital, the finer the weave of the cotton, the better the result. Look for combed cotton. Dark polyester is the most difficult to print as the fabric dye reacts with the ink under heat.

Yes our minimum is 10 units per design.

Our average turn around time is 10 business days. For express/urgent turnaround times we offer an express service, surcharges may apply.

Screenprinting maximum size is 420 x 550 mm. Digital garment printing maximum size is 350 x 450 mm.

We can arrange for delivery via a courier to anywhere in Australia. Delivery charged separately.

We require a 50% deposit to start the process of your order. An invoice will be emailed to you upon quote confirmation. We accept cash, cheque, EFTPOS, direct transfer or credit card payments. We do not accept AMEX.

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With multiple awards and over 35 years experience providing garment and branding solutions for some of Australia’s best known brands, we are the people to trust with your next project.

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